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Caracola Art Studio Terms and Conditions

Effective Date: May 11th, 2023

Terms and Conditions - Legal Document


Welcome to Caracola Art Studio. These Terms and Conditions govern your use of our website and your purchase of artworks from Caracola Art Studio, owned by Andrea Salas, located in Best, The Netherlands. By accessing or using our website and making a purchase, you agree to comply with these Terms and Conditions. Please read them carefully before proceeding.

Intellectual Property

All content on Caracola Art Studio, including but not limited to text, graphics, images, logos, and artwork, is the intellectual property of Caracola Art Studio and Andrea Salas. Any unauthorized use, reproduction, or distribution is strictly prohibited.

Artwork Descriptions and Pricing

We make every effort to provide accurate and detailed descriptions of our artworks. However, please note that colors, dimensions, and other characteristics may vary slightly due to monitor settings and the handmade nature of our artworks. Each artwork is a unique creation by Andrea Salas, inspired by the beauty of dark and emotional landscapes. The prices displayed on the website include product taxes and shipping taxes.

Ordering Process

To purchase an artwork from Caracola Art Studio, please follow these steps:

a. Select the artwork you wish to purchase and click on the “Add to Cart” button.

b. Review the items in your cart, including the quantities and total price, and click on the “Checkout” button.

c. Provide the required shipping and billing information accurately.

d. Select your preferred payment method (iDeal, credit or debit card, PayPal, or bank transfer) and complete the payment process.

e. Once your payment is successfully processed, you will receive an order confirmation via email.

Please note that your order is subject to availability. If an artwork is no longer available, we will notify you promptly and provide alternative options or process a refund.

Shipping and Delivery

We offer worldwide shipping for our artworks. Please note the following details regarding the shipping and delivery process:

  • Original Paintings: Each original painting is carefully packaged and dispatched from our studio in the Netherlands. Andrea Salas personally signs each original painting, adding a special touch to the artwork. We take great care in ensuring that your artwork is protected during shipment to ensure it arrives safely.

  • Fine Art Prints: Fine Art Prints are dispatched from the Netherlands or the United Kingdom, depending on the specific print provider. Each Fine Art Print is limited to 10 prints per artwork, ensuring their authenticity and originality. They are accompanied by a digitally signed certificate of authenticity.

  • Art Board Prints: Art Board Prints are dispatched from the United Kingdom. The certificate of authenticity will arrive in a separate letter.

Packaging and Handling

We understand the importance of ensuring that your artwork arrives in pristine condition. Our artworks are carefully packaged and protected during shipment to safeguard against damage. We use industry-standard packaging materials to provide secure and reliable packaging solutions.

Artwork Authenticity

We take pride in the authenticity and originality of our artworks. Each Fine Art Print is limited to a maximum of 10 prints per artwork. This ensures the exclusivity and uniqueness of each piece. We guarantee that we will not sell any additional prints beyond this limit, preserving the authenticity and value of your artwork.

Care and Maintenance

To ensure the longevity and preservation of your purchased artwork, we recommend following proper care and maintenance guidelines. We will provide you with detailed instructions on how to care for your artwork, including tips on display, cleaning, and storage. By following these guidelines, you can enjoy your artwork for years to come.

Pricing and Discounts

We strive to offer competitive pricing for our artworks while maintaining the highest quality standards. The prices displayed on our website are subject to change without prior notice. We may occasionally offer discounts or promotions, which will be clearly communicated on our website or through our marketing channels. Please note that pricing is non-negotiable unless otherwise stated.

Returns and Refunds

We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your artwork, please contact us within 14 days of receiving it to initiate a return or exchange. Please review our Returns and Refunds Policy for detailed information on eligibility, procedures, and any applicable fees.

Privacy Policy

Protecting your privacy is important to us. Our Privacy Policy outlines how we collect, use, and safeguard your personal information. By using our website and making a purchase, you consent to the collection and use of your information as described in our Privacy Policy.

Limitation of Liability

To the fullest extent permitted by law, Caracola Art Studio and Andrea Salas shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to your use of our website or the purchase of our artworks. This includes, but is not limited to, any errors or omissions in the content, loss of data, or any unauthorized access to or use of your personal information.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Netherlands. Any disputes arising out of or relating to these Terms and Conditions, the use of our website, or the purchase of our artworks shall be subject to the exclusive jurisdiction of the courts of the Netherlands.

Changes to the Terms and Conditions

We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms and Conditions periodically to stay informed of any updates.

Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact us at [email protected] or +31 6 11068959. We will be happy to assist you.